Refund Policy
Thank you for choosing Trip One. We value your trust in our platform and aim to provide a reliable and efficient software solution for travel agencies and tour operators. If, for any reason, you are not satisfied with your subscription purchase, please review the policy below.
Last updated: July 7, 2026
1. Subscriptions
Trip One provides access to its platform on a subscription basis. Upon successful payment, users are granted access to digital tools including itinerary creation, client management, invoicing, and related platform features for the duration of the selected subscription period.
2. Refunds
As Trip One is a digital software service, refunds are subject to the following conditions:
Refund requests must be submitted within 7 days from the date of the initial subscription purchase.
Refunds are applicable only to first-time subscriptions.
Refunds will not be issued if the platform has been substantially used, including but not limited to creating itineraries, generating invoices, adding users, or managing client data.
Once a refund request is received, we will review the request and notify you of the approval or rejection of your refund.
If approved, the refund will be processed to the original method of payment. Please note that processing times may vary depending on your payment provider and may take 5–10 business days to reflect in your account.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
• Subscription renewals
• Partial usage of a subscription period
• Downgrades, upgrades, or plan changes
• Accounts suspended due to violation of Terms & Conditions
4. Changes to This Policy
Trip One reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and continued use of the platform constitutes acceptance of the updated policy.
5. Contact Us
If you have any questions regarding this Refund Policy, please contact our support team via the dashboard or our official website contact form.